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Community DSO Survey

Northern Powergrid Community DSO
April 2026

This Community DSO trial survey contains  questions about your experience using the Community DSO trial app, before trial events begin in May. There are no right or wrong answers. We are interested in your honest impressions at this stage, which will help us improve how the trial is designed and support the community. Your responses will be treated confidentially and used only for learning and improvement purposes.

If you would like a paper version of this survey or have any questions, you can contact us by email at energy-community@whitleybaybiglocal.org

We value your time, and as a thank you for completing the survey before 12th May 2026, if you enter your name and email, you will be entered in a prize draw for a £20 voucher for Whitley Bay Big Local cafe.  

Sorry, but this form is now closed.

Have you got the trial app downloaded on your phone?
Yes, I have downloaded the app on an Apple iPhone
Yes, I have downloaded the app on an Android phone
No, I have not downloaded the app as the Kiub is not working.
No, I have not downloaded the app
Have you received push notifications from the app on the test event days?
Yes, I receive push notifications
Sometimes
At least once
Never
I don’t have the app
How regularly do you check the app for details?
At least once a day
Several times a week
About once a week
Only when I get a notification
Never
I don’t have the app
How much have you changed your behaviour because of the tests
Do the lights on the trial smart meter in your home (Kiub) change to indicate when there is a test event?
Yes
No

Your views about the trial

The following questions ask about your views and expectations of the Community DSO trial.

Some of these questions will be asked asked at several points during the trial. Repeating them helps us understand how participants’ experiences and views may change over time as the project develops.

I am taking part to connect to my local community and help it to become more resilient
I am taking part to do something positive for the environment
I expect taking part in this project will fit easily into my daily routine.
I trust the organisations involved to run this project in residents’ interests.
I trust the organisations to run this project efficiently and effectively
I expect the project will be fair in how benefits and rewards are shared
I feel I understand what the project is about and what may be expected of me
I am comfortable using digital technology and understand what I need to do to take part
I value the financial reward for engaging with and taking part in the trial
I expect taking part in this project will be worthwhile for me
To what extent would you recommend a trial like this to a friend or family member if it is available in their area? (where 1 = not at all likely and 10 = extremely likely)

Thank you very much for completing this survey.

If you want to be entered in the prize draw for a £20 voucher for the Whitley Bay Big Local cafe, do not forget to enter your name and email at the top of the page.

CONTACT US

North Tyneside  Big Local 

158 Whitley Road, NE26 2LY

0191 2523570

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hello@ntbiglocal.org

Registered Charity: 1171848

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