CDSO survey June 2026

First name

Last name

Email

In June there was a maximum £10 incentive for adhering to the event requests (sometimes turning up your energy use, sometimes turning it down). Were you aware of the £10 incentive in June?

Yes

No

If you knew about the £10 incentive, where did you hear about it (tick all that apply)

I saw it in the email at the beginning of the month.

Yes, I saw it regularly in the app

Yes, I heard about it from the community energy team (Janine and Anne)

I was not aware of the incentive

If you heard about the £10 incentive from somewhere else (please specify):

To what extent do you agree or disagree with this statement: The £10 incentive helped motivate me to look out for events and adhere to them?

Which features of the Community DSO trial app have you used?

Trial event information

Energy consumption information

Rewards information

Too early to say

Have you received any push nofications from the App during the last month?

Yes

No

If any of the app details aren’t working as you would expect, please explain (and if possible please also email screenshots to energy-community@ntbiglocal.org as evidence)

How much have you changed your behaviour because of trial events?

Do the lights on the trial smart meter in your home (Kiub) change to indicate when there is an event?

Yes

No

Not sure / I only look at the app

Did the change of Kiub light colour prompt you to change your energy consumption behaviour?

Did an app event prompt you to change your energy consumption behaviour?

How did you change your energy consumption?

Is there anything else you would like to say about your experience with the app (if you use it)?

What has gone well so far, and how could your trial experience be improved?

Your views about the trial

The following questions ask about your views and expectations of the Community DSO trial.

Some of these questions will be asked at several points during the trial. Repeating them helps us understand how participants’ experiences and views may change over time as the project develops.

I am taking part to connect to my local community and help it to become more resilient

I am taking part to do something positive for the environment

I expect taking part in this project will fit easily into my daily routine.

I trust the organisations involved to run this project in residents’ interests.

I trust the organisations to run this project efficiently and effectively

I expect the project will be fair in how benefits and rewards are shared

I feel I understand what the project is about and what may be expected of me

I am comfortable using digital technology and understand what I need to do to take part

I value the financial reward for engaging with and taking part in the trial

I expect taking part in this project will be worthwhile for me

And why?

To what extent would you recommend a trial like this to a friend or family member if it is available in their area? (where 1 = not at all likely and 10 = extremely likely)

Thank you very much for completing this survey.

If you want to be entered in the prize draw for a £20 voucher for the Whitley Bay Big Local cafe, do not forget to enter your name and email at the top of the page.

Bringing People Together to Take Action

Community DSO Survey

June 2026