Community DSO Survey

May 2026

This Community DSO trial survey contains questions about your experience using the Community DSO trial app. There are no right or wrong answers. We are interested in your honest impressions at this stage, which will help us improve how the trial is designed and support the community. Your responses will be treated confidentially and used only for learning and improvement purposes.

If you would like a paper version of this survey or have any questions, you can contact us by email at energy-community@whitleybaybiglocal.org

We value your time, and as a thank you for completing the survey before 9th June 2026, if you enter your name and email, you will be entered in a prize draw for a £20 voucher for Whitley Bay Big Local cafe.

Sorry, but this form is now closed.

First name

Last name

In May there was a maximum £5 incentive for adhering to the test event requests (sometimes turning up your energy use, sometimes turning it down)

Were you aware of the £5 incentive in May?

Yes

If you knew about the £5 incentive, where did you hear about it (tick all that apply)

I saw it in the email at the beginning of the month.

Yes, I saw it regularly in the app

Yes, I heard about it from the community energy team( Janine and Anne)

I was not aware of the incentive

If you heard about the £5 incentive from somewhere else (please specify):

To what extent do you agree or disagree with this statement: The £5 incentive helped motivate me to look out for test events and adhere to them?

Your views about the trial

The following questions ask about your views and expectations of the Community DSO trial.

Some of these questions will be asked at several points during the trial. Repeating them helps us understand how participants’ experiences and views may change over time as the project develops.

I am taking part to connect to my local community and help it to become more resilient

I am taking part to do something positive for the environment

I expect taking part in this project will fit easily into my daily routine.

I trust the organisations involved to run this project in residents’ interests.

I trust the organisations to run this project efficiently and effectively

I expect the project will be fair in how benefits and rewards are shared

I feel I understand what the project is about and what may be expected of me

I am comfortable using digital technology and understand what I need to do to take part

I value the financial reward for engaging with and taking part in the trial

I expect taking part in this project will be worthwhile for me

And why?

To what extent would you recommend a trial like this to a friend or family member if it is available in their area? (where 1 = not at all likely and 10 = extremely likely)

Thank you very much for completing this survey.

If you want to be entered in the prize draw for a £20 voucher for the Whitley Bay Big Local cafe, do not forget to enter your name and email at the top of the page.

Bringing People Together to Take Action

Community DSO Survey

May 2026